Frequently asked questions

useful documents and information

Help and Resources

System Documents & Forms

Registering your business

Registering your workers

Helpful Resources

The Induction Levels detail roles and their corresponding induction requirements, guiding you to select the correct role and training for your workers in the system.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your workers approved faster.

This Knowledge Base includes steps to help an administrator check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the Hilton Foods Australia Contractor Management System and Worker Role Portal.

Complete and return this form if you have a new worker who is already registered and you need them added to your company, or you would like to remove a registered worker from your company.

Frequently Asked Questions

Please click to expand the FAQ below.

Where do I register my business and workers?

To register your business, select the REGISTER BUSINESS button at the top of the page to go to the Hilton Foods Australia Contractor Management System.

To register your workers, select the REGISTER WORKERS button at the top of the page to go to the Hilton Foods Australia Role Portal.

What benefit does the contractor management process have for contractors?

Registration ensures contractors are qualified to work for Hilton Foods Australia. It allows you to keep company and worker information up to date in one place online, and to ensure your business and workers are qualified and compliant to safely work at site.

What does it cost to register my business and workers?


The cost you pay will depend on your category and the complexity of validating your registration:

  • $600 + GST
    • Category 1a; Category 1a 1408
  • $500 + GST
    • Category 1b; Category 1b 1408
  • $100 + GST
    • Category 2; Category 2 1408; Category 3
  • No cost
    • Subcontractor

This cost is for the verification of your company information and documents to WHS standards, the management of your profile, and includes access to local support teams if you need help in the system.


Worker registration costs $5 + GST per person for profile verification and the supply of a plastic access ID card and e-card. The online induction costs $10 + GST per worker, for a total registration cost of $15 + GST.

Who do I contact if I have questions or need help?

You can contact Pegasus, who manages the system on behalf of Hilton Foods Australia. Visit Contact Us for details.

I’ve received a text message from an international +44 number about a Hilton Site Access eCard. Is this legitimate?

Yes. Our eCards are distributed by a global texting service and could come from a number of different international area codes.