Frequently asked questions

useful documents and information

Help and Resources

System Documents & Forms

Registering your business

Registering your workers

Helpful Resources

The Induction Levels detail roles and their corresponding induction requirements, guiding you to select the correct role and training for your workers in the system.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your workers approved faster.

This Knowledge Base includes steps to help an administrator check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the Hilton Foods Contractor Management System and Worker Role Portal.

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:

Demonstration Webinar for Contractors

Frequently Asked Questions

Please click to expand the FAQ below.

Where do I register in the system?

Select the REGISTER BUSINESS button at the top of the page to find the Hilton Foods Contractor Management System where you will register your business.

Once you have registered both your business and workers (you will be emailed login details to register workers on business registration approval), you can create an account in Pegasus Gateway (button at the top of the page).

What benefit does the contractor management process have for contractors?

Registration ensures contractors are qualified to work for Hilton Foods. It allows you to keep company and worker information up to date in one place online, and to ensure your business and workers are qualified and compliant to safely work at site.

What does it cost to register my business and workers?


The cost you pay will depend on your category and the complexity of validating your registration:

  • $600 + GST
    • Category 1a; Category 1a 1408
  • $500 + GST
    • Category 1b; Category 1b 1408
  • $100 + GST
    • Category 2; Category 2 1408; Category 3
  • No cost
    • Subcontractor

This cost is for the verification of your company information and documents to WHS standards, the management of your profile, and includes access to local support teams if you need help in the system.


Worker registration costs $5 + GST per person for profile verification and the supply of a plastic access ID card and e-card. The online inductions costs $10 + GST per worker each, for a total registration cost of $25 + GST.

All costs are in your local currency.

Who do I contact if I have questions or need help?

You can contact Pegasus, who manages the system on behalf of Hilton Foods. Visit Contact Us for details.

I’ve received a text message from an international +44 number about a Hilton Site Access eCard. Is this legitimate?

Yes. Our eCards are distributed by a global texting service and could come from a number of different international area codes.